Our Policy Page
Refund policy
We put a lot of love into every order, and we want everything to be ready, fresh and perfect on the day you expect it. If we ever miss the agreed pick-up date, we'll happily offer a refund.
If we agree on a change of pick-up date, no refund will be offered.
If your goodies are ready on time, no refunds are available.
Missed pick-up day by customer
We understand there is life outside of our bakery and things happen. But because we bake every order with care, love and plenty of sugar, we want your treats to be enjoyed at their freshest. If a pick-up is missed and we don't hear from you, we will hold your order for three (3) days. After that, to make sure those goodies don't go to waste, we'll donate them to a local charity of our choice so they can brighten someone else's day. So make sure to contact us as soon as you know you are going to miss your pick-up date.
Since the order was made just for you, refunds aren't available for missed pick-ups, but your treats will still go to a good home.
Deposits
Orders need to be paid in full on the day you order. On the rare occasion we do agree to accept a deposit, the remaining balance must be paid in full no later than ten (10) days before the agreed pick-up date.